Tutoring centres, schools and service businesses run on relationships: enquiries, enrolments, renewals and referrals. Most of that history is scattered across messages, email and payment records. We put it on one record and give AI the follow-ups nobody has time for.
Enquiries arrive by WeChat, WhatsApp, email, phone and web form. Enrolments are confirmed in a message thread, payments land in the bank or a payment app, and attendance sits in a spreadsheet. Each is right about its own part, and no single place says who a family is, what they have taken and what they are due for next.
The cost is quiet. An enquiry answered the next day enrols somewhere else. A renewal date passes because nobody saw it coming. The ad budget is judged on form fills rather than enrolments, because the ad platforms cannot see what an enquiry became.
None of it needs a new system. It needs the records the business already keeps, joined into one — and then someone, or something, to act on them every day.
Reading is free; anything that commits the business — a booking, a price, a message to a family — waits for a person to approve it.
The agent sits on the live record, not on a page of FAQs. It can look up a student, check what is available and draft the reply.
Anything that commits the centre — a booking, a price, a change to a class — goes to a person before it is sent.
Answer the enquiries →
Every morning the agent reads both ad platforms and joins them to what each lead became. An ad set with plenty of enquiries and no enrolments shows up as what it is.
For its first fortnight it changed nothing, and its recommendations were compared with the owner’s. Budget changes still wait for approval.
Run the ad campaigns →
Families whose course has ended, or who have not been back, are surfaced every Monday with a drafted message beside each name — in English or Chinese.
The owner approves the list; after that it runs on a schedule. Anyone who opted out is never contacted.
Customer win-back →
On the first working day of the month, the review is prepared from the business’s own record — enrolments, renewals, where enquiries came from.
Every figure arrives with the rows behind it, so it can be checked rather than believed.
Run the monthly review →Families keep messaging the way they do now, and staff keep the tools they know. The record sits underneath.
AImployee is built for sales and front-desk teams of two to twenty in retail, wholesale, services and education.
Every engagement follows the same four steps, in the same order, whatever the size of the job.
The full terms are on How we work and Offerings.
Four steps, two minutes. Within two working days: can AI take them on, what it needs, roughly what it costs.